Service Operations Manager

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We are made to MOVE you. Moving 2.3 billion people a day Otis is the Worlds leading provider of elevators escalators and walkways. We give people freedom to connect in a taller faster smarter world.

Otis Elevator Company is searching for a highly motivated Service Operations Manager to lead a high performing team within the San Diego operating territory.

The Service Operations Manager will be responsible for daytoday management of field staff employee selection field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction in San Diego operating territory.

Your Leadership Impact

• Lead the performance of field operations for all service/maintenance projects
• Maintain project schedules and ensure deadlines are met
• Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all mechanics in performance reviews
• Coach mentor and develop your team through aligned and clear goals and continued performance directly tied to targets and KPIs
• Develop action plans to address deficiencies regarding safety callback rates and technical support
• Generate field leads and assist service sales representatives in selling upgrades and repairs
• Recommend and detail changes in maintenance service documentation methods process design and delivery
• Set budgets for material and labor within Otiss guidelines and complete the required maintenance and repair within those budgets
• Conduct field education training ensuring that we create and maintain a safe working environment
• Perform field safety audits jobsite inspections and develop site safety/logistics plans. Drive safety training and adherence and the of proper technical training and equipment testing
• Coordinate all material deliveries and issuing purchase orders
• Forecast and schedule labor resources maintaining customer quality assurance and improving efficiencies
• Engage in proactive labor relations with local business agents with the support of Otis Labor Relations team
• Responsible for the hire and onboarding of new team members
• Provide expert technical knowledge for any project that needs additional oversight or intervention

Education

• Bachelors degree highly desired with 5 years of experience

• High school or equivalent plus 10 years of relevant experience

• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions

Work Experience

• Multiple years of experience in various assignments within the Company in the Elevator industry or in another serviceoriented business

• 5 years people leadership experience in the elevator industry or related industry

• Proven experience understanding financial statements commercial contracts and overall product knowledge and application

• Strong desire for candidates who have a proven track record of meeting financial goals and objectives

Basic Qualifications

• Bachelors degree highly desired with 5 years of experience OR
  • Technical or Vocational degree with 8 years of relevant experience
  • High school or equivalent plus 10 years of relevant experience
• Ability to work in a highly teamoriented and dynamic environment

• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

• Needs to be selfmotivated and able to manage many simultaneous projects and responsibilities

• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software

• Strong leadership skills goalorientated and selfmotivated with excellent time management and organizational skills

• Knowledge and strict enforcement of company EH&S policy and processes

The salary range for this role is $120000 $185000. We may ultimately pay more or less than the posted range and the range may change in the future. Pay within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance and business or organizational needs.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability please contact us at .

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