Product Technical Writer
Product Technical Writer
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Job Description
Make is the leading visual platform for anyone to design build and automate anythingfrom tasks and workflows to apps and systemswithout the need for coding skills. We are headquartered in the flourishing tech hub of Prague Czech Republic and our teams are spread across the USA UK Germany France Canada India and Chile among other locations.
We are seeking a skilled creative flexible and changeaccepting Product Technical Writer to join our Documentation team. At Make Documentation our mission is to equip users and partners with the knowledge and resources they need to confidently use our platform reach their goals and unlock the full potential of Makes features.
Were looking for a candidate who understands the importance of creating help content that resonates with our audience and supports them throughout their journey with Make. With a strong background in technical documentation an eye for visual creativity and a passion for learning you will research write revise and publish content to guide users in automating their work both within the product and through our help centers.
Responsibilities:
- Research write review revise and publish technical documentation for the Make Public Help Center and Developer Hub.
- Create clear and comprehensive API documentation to support users in integrating apps with our platform.
- Collaborate with crossfunctional teams to identify and address customer documentation needs effectively.
- Investigate platform features and apps then create userfriendly explanations.
- Ensure highquality technical content through meticulous attention to detail and visual creativity.
- Anticipate user needs to craft optimal learning experiences.
- Communicate effectively with team members and stakeholders to ensure alignment throughout the content development process.
- Craft microcopy and text for the product interface.
- Regularly assess and improve content based on customer feedback. Proactively suggest new ideas based on feedback and personal insights
- Develop and maintain style guides and documentation standards to ensure consistency.
- Enhance writing and publishing processes and tools.
- Develop creative and innovative ways to present and interact with technical content. Address content creation challenges by crafting unique solutions. Think outside the box to improve how users receive and engage with information.
Requirements:
- 3 years of experience in technical documentation instructional design or a related field.
- Excellent written and verbal English skills with fluency and a strong command of grammar and vocabulary.
- Proficiency in writing API documentation with a solid understanding of industry standards and best practices.
- Ability to research complex topics and explain them to a nontechnical audience.
- Flexibility to adapt writing tone and voice based on content needs.
- Exceptional attention to detail and visual creativity.
- Skill in giving and receiving constructive feedback during reviews.
- Ability to conduct effective interviews with subjectmatter experts.
- Capability to manage work independently from start to finish with minimal supervision.
- Interest in programming concepts automation and computational logic is a plus.
- Experience in setting up and maintaining authoring and publishing tools is advantageous.
Please include samples of your work (in English) along with your application.
What we offer:
- RSUs grant in a rapidly growing company raising its value every day
- Annual bonus
- Multinational team with 42 nationalities creating the future of automation
- Learning & Development plan (online language professional courses conference tickets and other trainings) & 2 Company Learning Days per year
- 3 Company Impact Days per year
- Notebook/Macbook and 34 curved monitor
- 25 days of vacation company day off on 31st December
- 10 care days to care for your loved ones
- Extra parental vacation 36 months)
- RSUs grant for a newborn child
- Life insurance
- Gympass
- Meal and transportation tickets medical insurance
- Team buildings parties and company events multiple times a year
- Flexible working hours home office
If you see a match let us know and apply now!
#careeratmake
What we stand for:
We roll together We embrace different ideas to grow together and create powerful solutions.
Customer impact first We empower our customers to succeed aiming for sustainable impact.
Game on! Were explorers at heart: play is our fuel and creativity has no limits.
For more feel free to check out our Life at Make Instagram Meetup page or YouTube to get a sense of the vibe.
Make is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity color sex pregnancy age sexual orientation gender identity or expression transgender status national origin citizenship status religion physical or mental disability veteran status or any other factor protected by applicable antidiscrimination laws. As a US federal contractor we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.
Employment Type
Full Time
