Customer Engagement Specialist
Customer Engagement Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job Posting: Customer Engagement Specialist
Location: Suntrup Automotive Group 5926 S. Lindbergh Blvd. St. Louis MO 63123
Hourly Pay:Starting at $45000/year Bonuses
Are you passionate about creating exceptional customer experiences Do you thrive in a dynamic environment where no two days are the same Suntrup Automotive is looking for a motivatedCustomer Engagement Specialistto join our team and help drive client satisfaction and engagement to the next level!
What Youll Do:
- Streamline Scheduling: Utilize systems like AutoAlert Drive Centric and Xtime to manage appointments for the buying department and sales team ensuring smooth client and prospect interactions.
- Lead Engagement: Conduct outreach to a variety of leads including:
- Incoming service appointments
- AutoAlert deal mining opportunities
- Facebook inquiries
- Capital One leads
- Manufacturer retention leads
- Leaseend customers
- Missed opportunities
- Customer Communication: Connect with customers through calls emails and texts based on predetermined tasks ensuring timely and effective engagement.
- Customer Satisfaction: Proactively contribute to the dealerships Customer Satisfaction Index (CSI) by:
- Meeting with recent vehicle purchasers
- Conducting followup communication to address concerns and enhance satisfaction
- Social Media Content: Create and post engaging Facebook content to showcase dealership activities including promotions events and community involvement.
- Internet Lead Response: Make initial contact with internet leads that have gone unanswered after 15 minutes.
- Sales Call Support: Assist with inbound sales calls during peak times when sales personnel are unavailable.
What Were Looking For:
- Exceptional Communication Skills: Youre a natural communicator with the ability to build rapport over the phone via email and through texts.
- TechSavvy: Experience using tools like AutoAlert Drive Centric Xtime or similar CRM platforms is a plus.
- CustomerFocused: You thrive on delivering outstanding service and resolving concerns with professionalism and care.
- Social Media Enthusiast: You know how to create content that drives engagement and highlights the best of what we offer.
- Problem Solver: Youre organized detailoriented and ready to tackle challenges headon.
Why Join Us
- Competitive Pay: Starting at $45K with bonus potential based on performance.
- Dynamic Work Environment: Collaborate with a dedicated team in a fastpaced dealership setting.
- Opportunity for Growth: Gain handson experience with cuttingedge systems and customer engagement strategies.
Ready to make a difference in how we connect with our customers Apply today to join the team at Suntrup Automotive Group and help us deliver experiences that keep clients coming back!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
