Operations Coordinator B2B fmd
Operations Coordinator B2B fmd
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Job Description
Your tasks
Assist with B2B inbound processing including ERP system uploads syncing orders to our 3PL coordinating inbound deliveries tracking & monitoring bookins and expediting bookin requests as needed.
Prepare outbound shipments by completing shipping documents shipping labels customs procedures creating IFIs ERP uploads uploading to client portals as well as arranging shipouts and pickups with our 3PL.
Review and ensure compliance with B2B client delivery manuals updating internal manuals as needed to ensure orders meet specific client requirements.
Deliver exceptional customer service by responding promptly to inquiries and requests from B2B clients with clear and effective communication.
Collaborate with the team to resolve B2B client claims and return requests working closely with the Production team to send products for repair monitor factory claims and ensure timely resolutions.
Proactively track and monitor B2B orders ensuring deliveries align with golive dates and launches and maintain accurate records in the ERP system.
Support the team in defining updating and maintaining Standard Operating Procedures (SOPs) to ensure consistency and efficiency across processes.
Contribute to the streamlining and optimization of customer service and operations processes for the B2B wholesale channel.
Your profile
12 years of experience in supply chain management sales administration operations logistics or B2B customer service.
Academic degree and/or professional training in operations supply chain management business administration or a related business field
Strong organizational and timemanagement skills to oversee multiple tasks and prioritize effectively during peak periods.
Handson mentality with a flexible and proactive approach; ability to multitask in a dynamic environment.
Startup mindset with a cando attitude and a solutionoriented approach.
Excellent communication skills in English (both verbal and written) German is a plus
Why us
- A modern office in the center of Berlin
- Onceperseason gift voucher to be used on Aeyde footwear and accessories
- Subsidized Urban Sports Club membership or Berlin Public Transport pass
- German lessons for international employees
About us
Required Experience:
IC
Employment Type
Full-Time
