Office Manager
Office Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title
Office ManagerJob Description Summary
The Operations Manager will oversee the efficient functioning of our markets offices provide leadership to administrative and office staff and collaborate with crossfunctional teams. The ideal candidate will manage office logistics support sales and transactions coordinate events and ensure compliance with internal processes while driving operational improvements. Strong leadership problemsolving skills and a deep understanding of administrative support and budgeting are essential for success in this role.Job Description
Manage Office Operations
o Creatively solve problems to ensure the markets offices operate in an efficient and effective manner
o Provide formal leadership mentoring and supervision to the administrative and office operations staff
o Organize assist oversee and lead internal meetings and events
o Collaborate with counterparts in other markets to learn and utilize best operational practices
o Evaluate and document innovative service delivery options and share insights across markets
o Ensure that education credentials and licensing of staff is current
o Provide oversight for recruiting onboarding performance management employee coaching
counseling and policy adherence in conjunction with HR
o Take timely action with Human Resources to correct unsatisfactory conditions or performance issues
o Oversee and manage the purchasing and maintenance of office supplies and office equipment (i.e. furniture IT equipment telephones snack services plants etc.
o Oversee mail room operations and staff (i.e. mail sorting postage machine fax machines)
o Oversee office technology implementations upgrades support facilities telecommunications emergency preparedness and business continuity planning
o Ensure corporate standards and internal company processes and systems are leveraged
o Act as a role model for the office staff
o Coordinate and distribute work between roles that exist within local office
Support Sales and Transactions
o Track all listings and signs
o Work with sign vendor
o Track listing expirations and work with feeearner Project Coordinator and sign vendor to take action on expired listings
o In the absence of functional leadership manage research marketing and service delivery staff to best serve feeearners in delivery of material
o In the absence of functional leadership work with feeearners to deploy teams of research marketing and service delivery staff based on level of effort and expertise required for delivery of material
Strategic Planning / Budgeting
o Work with market leadership to draft and finalize budget (revenue and expenses)
o Solicit input from service line feeearners and market leads at prebudget meetings regarding recent wins pipeline activity anticipated recruiting and attrition capital spend etc.
o Work with FP&A and Director of Market Operations to build annual budget for office
Pipeline Management Revenue Reporting and Forecasting
o Incorporate pipeline information as needed
o Help promote culture of compliance within office for feeearners and Project Coordinators to routinely update CRM system
o Communicate and enforce guidelines on updating CRM system within office
o Work with Managing Principals and Operational Leadership to follow up with feeearners Coordinators and other staff as needed to update pipeline information Track Listings and DealRelated Expenses
o Enter and update opportunity information in CRM system according to prescribed guidelines
o Maintain tracking of expenses related to deals using Commissions Accounting and CRM Systems
o Track expense budgets for all deals and escalate concerns to Operations leadership as needed
OTHER RESPONSIBILITIES INCLUDE:
- Vendor Management / Administration
- Coordinate Events and Conferences
- Approve Expense Reports
- Reconciliations / Period End Activities
- Recruiting/Hiring/Onboarding Staff
BACKGROUND AND EXPERIENCE
Demonstrated experience should include:
o 510 years of administrative support experience
o 2 years of executive level support experience preferred
COMPETENCIES
o Exposure to project and process management
o Proven ability in conflict resolution
o Exposure to executive communications
o Excellent written oral and presentation skills
o Strong Microsoft Office Suite skills
o Knowledge of the real estate industry and business model
o Knowledge of Salesforce Workday and budgeting software
o Ability to plan organize and manage processes
o Ability to read comprehend and analyze P&L statements
o Knowledge of HR practices including recruitment interviewing hiring employee relations and staff development
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other characteristic protected by state federal or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at or email. Please refer to the job title and job location when you contact us.
INCO: Cushman & WakefieldRequired Experience:
IC
Employment Type
Full-Time
