Resident Experience Manager

Do you thrive in a role that requires equal parts creative vision detailoriented and toptier people skills If you love orchestrating events that feel effortlessly elevated and ontrend have a knack for keeping finances in perfect order and excel at solving problems while making people feel valued then our position as a Resident Experience Manager at Rambler Atlanta in Atlanta GA may be perfect for you!

Youll be at the heart of creating unforgettable experiences keeping budgets balanced and ensuring that every interaction leaves a lasting positive impact. If youre a detailobsessed solutionoriented peopleloving pro with a flair for the stylish and sophisticated we want to hear from you!

The ideal candidate will be:

• Youre the planner in your friend group not just the one who starts the group chat but the one who makes the dinner reservation books the Airbnb and sends out the Google Calendar invite.
• You live for a wellexecuted event whether its hosting a dinner party with a perfectly curated playlist or organizing a surprise birthday trip down to the last detail you thrive on creating experiences people will rave about.
• Youre always on the go balancing a morning workout a packed workday and an evening networking event (or happy hour) is just another Tuesday for you.
• You keep the receipts literally and figuratively you love a wellbalanced budget and take pride in making sure every expense is accounted for whether its for work or your latest vacation fund.
• Conflict doesnt scare you it energizes you you have a natural ability to read people defuse tension and turn a frustrated customer or resident into a lifelong fan.
• You have a work hard play hard mentality youre the type who crushes deadlines at work and then seamlessly transitions into planning an impromptu weekend getaway.
• You love making things look as good as they function aesthetics matter to you whether its setting up a photoworthy event space or ensuring a spreadsheet is colorcoded to perfection.
• Youre the fixer if something goes wrong you dont panic. You problemsolve pivot and make sure everything still comes together flawlessly.

Still interested Read more about specific job responsibilities below.

JOB RESPONSIBILITIES

Resident Relations & Experience

• Be the goto person for our residents cultivate strong relationships and build a community that feels like home.
• Turn problems into opportunities proactively tackle resident concerns with professionalism efficiency and a smile.
• Help create the ultimate resident experience working with the Leasing Manager to develop creative and effective retention strategies.
• Manage all community communication from eyecatching newsletters to timely emails.
• Listen learn and level up conduct resident satisfaction surveys analyze feedback and help us constantly improve.
• Own the communitys online reputation oversee reviews celebrate the wins and strategically handle the notsogreat ones.
• Be fair firm and friendly enforcing community policies with consistency and care.
• Answer incoming calls with professionalism and efficiency making every interaction a great one.
• Keep client records accurate update reports and ensure everything runs smoothly behind the scenes.

Financial Management

• Collect rent and other fees ensuring timely payments and minimizing delinquencies.
• Process invoices and manage vendor payments accurately.
• Assist in budget preparation and monitoring.
• Maintain accurate financial records and reports.
• Assist In monthly financial report preparation

Event Planning &

• Create experiences not just events plan and execute resident programming that brings the communitys brand to life and delivers nextlevel experiences.
• Manage event planning logistics including budgeting vendor and partnership coordination and event marketing
• Execute all community events youll handle everything from purchasing supplies and setting up to being onsite during the event and breaking it all down after.
• Track event success gather feedback and find ways to make the next one even better.

Collaboration & Communication

• Assist the Community Manager with daily community operations
• Coordinate maintenance requests and follow up to ensure timely completion
• Conduct property Inspections and Identify areas for improvement
• Maintain organized resident files and records
• Collaborate with leasing team to support leasing efforts
• Communicate effectively with residents vendors and colleagues
• Participate in Cardinal U training and contribute to team efforts to streamline processes and achieve success.
• Participate in LV Collectives training programs to refine your skills and stay aligned with the companys best practices.
• Maintain regular communication with leadership to overcome roadblocks share updates and strategize for leasing success.

Other Responsibilities

• Assist with other duties and special projects as assigned.
• Availability to work evenings and weekends.

QUALIFICATIONS

• 23 years of customer service experience (Property Management experience is a bonus!
• High School Diploma or equivalent.

Skills

• Exceptional communication skillsyoure warm professional and approachable.
• Basic computer skills: typing and writing ability for correspondence reporting etc.
• Proficiency in Microsoft Office and Google Suite applications
• Excellent communication and customer service skills.
• Understanding of financial reporting
• Cando attitude; willing to work outside your job description
• Working knowledge of Entrata & Real Page Ops Tech Is preferred

Bonus points for

• Previous experience in AP/AR Event Planning or as a Leasing & Marketing Manager or an Assistant Community Manager

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature weather odors and/or landscape may be unpleasant and/or hazardous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the Team Member is regularly required to use hands to finger type handle or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms and climb stoop or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including but not limited to rain snow heat hail wind and sleet. The Team Member must be able to push pull lift carry or maneuver weights of up to forty 40 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

Rare local travel may be required to assist properties as needed attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The above job description is not intended to be an allinclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their Team Leader.

#LIDNI

Required Experience:

Manager