Experienced Automotive Service Advisor
Experienced Automotive Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Building a Legacy
The Koeppel Auto Group has been serving NYC and the Metro areas Automotive needs since 1937. Each Koeppel Dealership is A rated by the BBB of NYC.
Werealways looking for smart engaging creative and dynamic people who want to join a team where they matter. Your professional development is one of our top priorities so why were proud to offer our staff members with a comprehensive benefits package competitive compensation plans and abounding avenues to grow your career with us!
Prior experience as a service advisor or service writer required!
$100K $150K (based upon experience)
- Medical Dental & Vision Insurance
- 401K Plan
- Paid time off and vacation
- Short/Long Term Disability
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Familyowned and operated
- Discounts on products and services
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensure the daily inventory of technicians time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems warranties services and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
- Prior experience as a service advisor or service writer required
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and selfmotivated
- Able to work with little supervision
- Clean driving record and valid drivers license
Required Experience:
Senior IC
Employment Type
Full-Time
