Warranty Administrator
Warranty Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
New Country Motor Car Groupislooking for a skilled Automotive Warranty Administrator. Our Warranty department assists with all aspects of dealership warranty responsibilities. The Warranty Administrator will assist the dealerships toimprove performance and service quality. The Warranty Administratorassists in warranty submission provides dealerships with warranty best practicesto expand their knowledge of servicesand focuseson improving performance and processes in an effort to better support dealership operations.
Warranty Administrator Responsibilities:
- Process warranty claims for payment in accordance with all manufacturer policies and procedures. The administrator will review all repair orders for manufacturer compliance and correct any issues with dealership before submitting to manufacturer.
- Ensure all returned claims are addressed proactively with dealership and corrected with manufacturer as quickly as possible.
- Review open warranty Repair Orders as requested. Provide the appropriate labor operations and compliance guidance to dealership and ensure guidelines are being followed at all times. Respond promptly and directly with appropriate dealership staff with any updates to corrections needed to the repair orders.
- Warranty Administrator is responsive to reconcile the Warranty Receivables schedule for all outstanding amounts. Warranty Administrator is responsible to identify issues correct issues with appropriate dealership parties and submit correct documentation to the manufacturer. This is an ongoing expectation and to be maintained weekly.
Warranty AdministratorRequirements:
- High School Diploma or equivalent.
- Exceptional interpersonal customer service problemsolving verbal and written communication and conflict resolution skills.
- Previous automotive warranty experience a plus
- Decisiveness and attention to detail.
- Proficiency with necessary technology including computers Microsoft Office etc.
- Polite professional and strong attention to detail
- Ability to work well with others and maintain appropriate communications with multiple dealerships
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
