IT Support Engineer

This role is fully onsite the IT Support team work from our Brighton Office 5 days per week.

IT Support at Capital on Tap
IT Support operates within the IT Services team working in conjunction with Infrastructure and Security teams they provide first class end user support across all IT needs and also provide system implementation administration and support for all internal domain services such as internal networks wifi communications AV setup and software/hardware administration.

What Youll Be Doing
We are looking to hire an IT support engineer to assist our users with computer hardware and software issues. You will be required to work onsite in our Brighton office assisting with user account and hardware setups hardware installations software upgrades systems integrations and basic userfacing ITrelated issues.

To ensure success as an IT support engineer you should have some prior commercial knowledge of home and office systems excellent problemsolving skills and highlevel interpersonal skills. A topclass support engineer provides fast and effective support for users experiencing hardware and software issues. Youll be:

• Responding to user support requests in person via the service desk platform (Jira) via instant message (Slack) and via video call.
• Providing assistance to our customer operations teams in relation to the companys bespoke applications
• Contacting users to find out the nature of the problem.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Taking responsibility for adhering to ticket SLAs for yourself and the wider team.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Setting up office equipment and assisting with office and team relocations.
• Setting up new equipment and accounts for new joiners to the business.
• Assisting with the management and maintenance of user accounts across multiple platforms.
• Taking ownership of managing and maintaining the asset register.
• Providing feedback on processes and helping to improve these using previous experience.
• Generating documentation for processes.
• Prepared to be part of an oncall rota covering out of hours support.

Were Looking For
Required skills:

• Prior commercial work experience as a desktop/IT support engineer or support technician.
• Knowledge of popular operating systems software applications and remote connection systems such as Microsoft Windows 10/11 Azure Active Directory Google Workspace Slack Jira Office 365 Intune Autopilot Mac OS
• Advanced knowledge of computer hardware systems (Dell laptop and desktops preferred).
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.

Nice to have skills:

• Experience or exposure to data administration and SQL
• Experience with OS patching upgrade management.
• Appreciation of working within IT Security frameworks such as ISO27001 NIST
• Experience or exposure to computer networking (Cisco Palo Alto)
• Microsoft or ITrelated certifications (ITIL CompTIA etc) preferred.

Diversity & Inclusion
We welcome consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table arcade machine beer tap and a couple of office dogs thrown in for good measure. Check out our benefits:

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewardsweek fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7 match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits values and mission here.

Interview Process
First stage: 1530 minute intro and values call with Talent Partner or Team Manager (Video call)
Second stage: 4560 minute CV overview and technical assessment with Team Manager (Video call)
Final stage: 4560 minute culture and technical chat with Office Management and IT team member (In person)