Senior Customer Success Manager EMEA
Senior Customer Success Manager EMEA
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Job Description
Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 3800 customers including Atlassian NBCUniversal Under Armour Shopify and Jersey Mikes rely on Amplitude to gain selfservice visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust uncover clear insights about customer behavior and take faster action. When teams understand how people are using their products they can deliver better product experiences that drive growth. Amplitude is the bestinclass analytics solution for product data and marketing teams ranked #1 in multiple categories in G2s Winter 2024 Report. Learn how to optimize your digital products and business at.
As an organization we approach challenges with humility take ownership of our contributions and embrace a growth mindset that pushes us to constantly improve ourselves each other and the value we bring to customers and partners.
Amplitudes Commitment to Diversity Equity & Inclusion (DEI):Amplitude believes that diversity enables the creation of better products improves the ability to solve complex problems and drives more powerful solutions. We strive to create an environment of inclusionone focused on psychological safety empathy and human connectionthat will allow employees of all backgrounds to thrive.
The Enterprise Customer Success team at Amplitude is responsible for driving longterm value realization and ensuring the success of our largest and most strategic customers. Our team partners with leading enterprises across EMEA helping them leverage datadriven insights to drive business outcomes.
As a trusted advisor you will collaborate with executives and key stakeholders to align Amplitudes analytics capabilities with their strategic goals. You will lead structured success planning guide customers in prioritizing highimpact initiatives and provide best practices to maximize adoption and return on investment.
The role is highly crossfunctional working closely with Sales Product Engineering and Marketing to ensure that customers achieve measurable success throughout their lifecycle with Amplitude.
You thrive in a fastpaced environment balancing proactive customer strategy with reactive problemsolving. You have a strategic mindset strong organizational skills and a passion for working with enterprise customers to drive measurable business impact.
As a Senior Customer Success Manager you will:
- Develop and execute valuedriven success plans for your portfolio of Enterprise customers 1520 accounts) ensuring alignment with key business objectives.
- Partner with Account Executives to drive renewals and expansion by demonstrating Amplitudes impact on key business KPIs.
- Leverage Gainsight and customer data to proactively monitor account health surface risks and identify strategic opportunities.
- Deliver executive business reviews (EBRs) that showcase measurable value align on priorities and drive continued investment in Amplitude.
- Guide customers in prioritizing analytics initiatives that drive actionable insights supporting teams in activation experimentation and optimization efforts.
- Champion the voice of the customer advocating for feature requests and collaborating with Product & Engineering to influence Amplitudes roadmap.
- Continuously innovate in managing an Enterprise portfolio sharing best practices to scale efficiency and impact.
Youll Have:
- Previous experience in Customer Success Technical Account Management or a similar relationshipdriven role managing enterprise accounts.
- Experience leading strategic success planning conducting EBRs and driving customer impact through structured programs.
- Familiarity with Gainsight and experience working within data analytics or martech is a plus.
- Strong account planning and prioritization skills with a structured approach to managing a portfolio.
- Ability to learn and articulate a highly technical product helping customers uncover insights that drive business growth.
- Curiosity adaptability and a problemsolving mentality thriving in a fastmoving environment.
- Fluency in French and English.
Who We Are
The Company: Amplitude is filled with humble lifelong learners who are eager to help one another and the company succeed. Our values of growth mindset ownership and humility shape the way we workwere tenacious in the face of challenges we take initiative and we operate with empathy and openness.
The Product: Amplitude is a leading digital analytics platform that helps companies capture reliable data uncover insights into customer behavior and take action faster. Our platform empowers businesses to optimize their digital experiences and drive measurable growth.
We care about the wellbeing of our team: We offer competitive pay benefits and wellness programs to support our Ampliteers in their personal and professional growth.
By applying for this job you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.
Staying Safe Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitudeemail address. You can learn more about how to protect yourself from these types of fraud by referring tothis article. Please exercise caution and cease communications if something feels suspicious about your interactions.
Required Experience:
Manager
Employment Type
Full Time
