Quality Assurance Disputes Analyst
Quality Assurance Disputes Analyst
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Job Description
As Marqetas Quality Assurance Analyst you will work with our firstclass Disputes and Chargebacks Quality Assurance team to oversee the risk operations of our clients.
This role can be performed in a hybrid work model (Tuesday Wednesday Thursday onsite) from our Warsaw office. Wed love for you to join us!
The Impact Youll Have
- Conduct tests and inspections of processes against policies procedures and regulatory requirements to evaluate quality performance and ensure consistency of our BPO in scoring of the QA framework.
- Report performance and track areas of improvement on multiple levels both internally and externally.
- Coordinate with other specialists to continuously improve and evolve the QA framework and scorecards.
- Work closely with our internal and external support and compliance teams to ensure all policies are being followed.
Who You Are
- 1 year experience in an Audit/Quality Assurance role or similar experience in an oversight/compliance environment.
- Overall 3 years of experience in Disputes and Chargebacks or payments/banking sector for US and/or European customers.
- Bachelors degree in risk management business economics communications statistics finance or related field or equivalent experience
- Demonstrated knowledge of Chargebacks and Disputes industry (including payment network rules) risks and controls implementation.
- Strong analytical and problemsolving skills with the ability to analyze trends uncover opportunities and make recommendations for improvement.
- Great organizational skills with a proven ability to prioritize manage and deliver multiple complex projects on time.
- Experience in governance standards and protocols related to risk management and compliance ensuring that processes and operations adhere to established frameworks and regulatory guidelines.
- Ability to create a vision and translate it into detailed and prioritized plans with ongoing action and tracking over various timeframes.
- Desire to build and implement new processes that improve the experiences of our customers and increase efficiencies of our support operations teams.
- Excellent interpersonal verbal written communication and presentation skills with a proven ability to work with and influence crossfunctional teams.
- Curiosity creativity motivation and capability of working on your own as well as part of a globally distributed team.
- Positive outlook and supportive attitude with a commitment to constructive feedback and coaching.
NiceToHaves
- Visa Dispute Resolution and/or similar industry certifications.
- Lean Six Sigma certification
Your Manager
- Mauro Martino
Recruiter For This Role
- Agata Wojciechowska
Typical Process
- Application Submission
- Recruiter phone call
- Hiring manager video call
- Virtual Onsite consisting of 45 45 min calls
- Offer!
At this point we hope youre feeling excited about the role. Youre encouraged to apply even if your experience doesnt precisely match the job description. Your skills and passion will stand outand set you apartespecially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates so again dont hesitate to apply wed love to hear from you
About Marqeta
Marqeta is on a mission to change the way money moves. Were one of the earliest enablers of embedded finance a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards authorize transactions and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block Cash App Affirm Instacart Doordash Uber Walmart etc). You dont need to be a Payments expert to join the Marqeta Team let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Marqetas Values
Intentional Curiosity: We believe in asking the questions others shy away from. True progress comes from understanding todays realities while challenging ourselves to do better and take on the status quo.
Thoughtful Responsibility: We believe that every interaction with our technology and platforms matters. Businesses and livelihoods rely on our work so we strive for excellence and accountability every day with the highest standards for failsafe technology and compliance.
Innovative Simplicity: We believe that simplicity is powerful especially in innovationmaking a tool work better or finishing that feature that makes everyone smile. Our customers face a lot of complexity. Were not here to add more.
Shared Success: We believe the measure of our success is the success of our employees customers and communities. From local businesses to big corporations our impact goes deep and wide. And weve got the results to prove it.
Passion to Thrive: We believe anyone with a better idea should be able to change the game for our company and our customers. We solve big problems for our customers and draw energy from that challenge and opportunity.
Equal Employment Opportunity Accommodations and Privacy
Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race ancestry national origin color Indigenous citizenship religion/creed sex sexual orientation gender identity gender expression marital status family status disability veteran status criminal histories consistent with legal requirements or any other characteristic protected by applicable law.
Our dedication to diversity and inclusion extends beyond the categories above. Review Marqetas ESG Report to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.
If you require reasonable accommodation for the application process and beyond (including due to a disability) please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.
Required Experience:
IC
Employment Type
Full Time
