Customer Success Engineer Canada
Customer Success Engineer Canada
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Job Description
At Dataiku were not just adapting to the AI revolution were leading it. Since our beginning in Paris in 2013 weve been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1000 teammates across 25 countries and backed by a renowned set of investors were the architects of Everyday AI enabling data experts and domain experts to work together to build AI into their daily operations from advanced analytics to Generative AI.
Delivering Customer Success is an important focus for Dataiku. As a Customer Success Engineer (CSE) within our Solutions Engineering team youll help Dataikus customers achieve meaningful outcomes with business analytics AI/ML and Gen AI.
In this technical and consultative customerfacing role youll focus on technical programming to increase adoption through product enablement and onetomany user engagement. Youll leverage your understanding of enterprise analytics highimpact communication abilities and handson data science skills to add business value. This role will also partner closely with crossfunctional teams including Account Executives Sales Engineers and Professional Services and Partners to accelerate enduser adoption.
How youll make an impact
- Work closely with Dataikus customers in the East focusing on onboarding increasing user adoption retention and satisfaction.
- Possess deep technical knowledge of the Dataiku platform to educate customers on best practices within the Dataiku platform.
- Develop a deep understanding of customer business use cases and outcomes to guide their success with Dataikus products and services.
- Execute demonstrations of new product features and conduct handson workshops in collaboration with the Sales Engineers.
- Establish regular touchpoints with customers to advise users on using Dataiku for their specific business needs including handson support as appropriate.
- Execute programs to create selfsustaining enablement and evangelism of Dataiku within customer accounts.
- Collaborate with Account Executives and Sales Engineers to drive customer engagements with the Dataiku platform and identify opportunities for expansion (both software and professional services) that can drive additional value for customers.
- Document and share the adoption status and key information to inform internal forecasting and renewal.
- Collaborate with other Dataiku functions (such as marketing) on capturing and sharing the customer stories publicly.
- When identifying technical issues that block user adoption coach administrators and users to initiate support tickets for timely resolution.
- Stay current on Dataikus products competitive landscape and data science trends.
- Willingness to travel up to 25
What youll need to be successful
- Bachelors degree in Data Science Business Analytics Statistics Computer Science or a related technical field.
- Minimum of two years of experience in sales engineering technical or solutions consulting postsales technical delivery or data science roles with a proven track record of customer trust and satisfaction.
- Strong written and oral presentation skills capable of engaging both business and technical stakeholders.
- Strong technical analytical and problemsolving skills.
- Experience in building and operating communities of practice.
- Ability to navigate ambiguity build consensus foster accountability and work with urgency to deliver customer outcomes.
- Ability to tailor messaging to personas with varying levels of technical acumen including nocode and highcode users
- Dataiku advanced designer Snowflake SnowPro Core and Databricks Business Analyst certifications preferred (not required).
What will make you stand out
- Neverending intellectual curiosity are detailoriented and analytical.
- Handson experience with data storage and computing infrastructure (SQL Kubernetes etc. and proficiency with Python R SQL
- Knack for public speaking with appreciation for engaging with all levels of customer teams from individual contributors to leadership.
- Passion for technology the data and analytics space and enjoyment learning new solutions features and functionalities translating these into business value for customers.
- Experience in Analytics/AI or other enterprise software (preferred but not required).
- Experience in technical presales or postsales preferably in a highgrowth environment (preferred but not required).
What are you waiting for!
At Dataiku youll be part of a journey to shape the everevolving world of AI. Were not just building a product; were crafting the future of AI. If youre ready to make a significant impact in a company that values innovation collaboration and your personal growth we cant wait to welcome you to Dataiku! And if youd like to learn even more about working here you can visit our Dataiku LinkedIn page.Employment Type
Full Time
