Customer Success Officer
Customer Success Officer
Posted on :
17-06-2025
Employer Active
1 Vacancy
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Job Description
Position: Customer Success Officer (Italian)
Location: Limassol Cyprus
Employment type: Full-time
Remuneration: Base salary bonuses
DUTIES AND RESPONSIBILITIES:
- Assist clients worldwide through live support
- Answer emails assist with opening of client accounts amend existing accounts maintain client records
- Demonstrate impeccable telephone etiquette and management
- Handle back office queries
- Support clients with technical and troubleshooting issues
- Report to the management and deal with all departments to resolve issues
- Provide support and troubleshooting on Trading Platforms
- Liaise with the Compliance Officer regarding complaints and approval of accounts
- Handle client inquiries appropriately and ensure that high level service is provided
- Promote available products and services to clients provide all relevant information to clients
- Develop and maintain excellent relationships with prospective and existing clients
- Contribute to team effort by achieving targeted results
REQUIREMENTS:
- Native or fluent in Italian (C1 level) with strong proficiency in both written and spoken communication as well as English fluency (B2).
- Degree in Business Studies or any other related field
- Previous experience in a similar position will be considered as a major advantage
- Excellent communication skills (both oral and written)
- Able to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of MetaTrader platforms will be considered as an advantage
- Ability to work rotational shifts: 09:00-18:00 10:00-19:00 Monday-Friday.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- A dynamic multilingual multicultural and creative team with positive and friendly atmosphere
- Professional and personal development opportunities in a fast-growing environment
- Comprehensive Global Medical Insurance Plan with coverage for the employee and their immediate family from day one
- Guidance and tools to reach your full potential
- Company discount card with access to various goods and services
- Udemy Business unlimited membership
- Corporate events and team building activities
- 24 working days annual leave ( public holidays)
To apply for this position and to explore many other exciting opportunities visit and apply through our career page: 1500 quarterly bonuses
Employment Type
Full Time
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