Customer Service Representative - SLC
Customer Service Representative - SLC
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Job Description
Overview
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
Are you looking for a rewarding career Do you have a talent for building relationships with people If so youve found the right place.
Theres a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK.
We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students family members about payments eligibility funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a students academic future with their finances!
Want to know more here are the details:
C U S T O M E R S E R V I C E S P E C I A L I S T
Job Overview
Role: Customer Service Specialist
Site: Cuprum Building Argyle Street Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME
Contract: Permanent
Hours: 40 hours per week.
Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work.
This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required.
Salary: 12.21 per hour
Training: 11 days training 9am6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks appointments need to be confirmed with recruitment prior to any start date being agreed.
Start Date: On going weekly start dates from
ID:Passport or Birth CertNational Insurance Number and Address Proof is required (dated in the last 3 month).
A list of acceptable documents by address location can be found by accessing the links below:
- Disclosure barring Service England
- Access NI Acceptable Documents Northern Ireland
- Disclosure Scotland Acceptable Documents Scotland
Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy however we are able to work with applicants who are currently on a re payment plan and making regular payments. Cost covered by employer.
Your employment is dependent on you successfully passing these checks and having the right to work within the UK.
What does an average day look like Now theres a question!
- A typical day will see you working up to 9 hours per day (including unpaid 1 hour break and lunch) in a lively & vibrant contact centre environment either on site or virtually from the comfort of your own home.
- You will start your day signing into your systems to make sure you are ready to take your first call of the day.
- You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information others may be demanding or frustrated and may want to challenge the process.
- You will be working in a fastpaced busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.
What do we need from you People skills and confidence in your PC skills!
- A good attitude and the ability to interact with lots of different people.
- The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers.
- The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets.
- The ability to actively listen to a Customers query search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding
- The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers.
- Flexibility great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift
- Secure safe internet connection with a private working area solely for your use free from any distractions you need to have a stable internet connect which is connected direct to the router via ethernet cable.
What willwe give you Well theres plenty where do we start
- Paid virtual classroombased training and a further 2 weeks in a dedicated virtual space that we call Nesting.
- Nesting is where the action happens and where you take your first live calls. This is also where the nerves kick in and mistakes may happen but dont worry we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
- The chance to showcase your skills and fast track your career through our internal progression path.
- Winter and summer parties usually held in fabulous venues. Free food & drinks! Dependant on location
Anything else that we have to offer Always and just to name a few........
- Employee Assistance Programme and Help at hand
- 24/7 access to a confidential counselling and information line 365 days per year via the app
- Access to remote GPs with an unlimited number of video consultations each up to 20minute sessions
- Access to online mental health support with registered therapists (subject to referral via the telephone helpline)
- Online web portal with selfhelp guides webinars and lots of useful tools and advice on topics such as life family financial and legal concerns.
- Eye Care Vouchers
- Target driven incentives and Prizes
- Employee Engagement activities
- Perks at work WOW points including but not limited to:
- Supermarket vouchers up to 5 off including Tesco M&S Asda Morrisons Sainsburys
- Hello Fresh 65 off
- Cinema Perks up to 44 off
- Samsung 20 off
- HP up to 40 off
- Virgin Media discounts available
- EE discounts available
- Look Fantastic 22 off
- Fitbit up to 20
- Garmin up to 40
- Expedia up to 30
- Booking up to 60
- TUI discounts available
- Fragrance Shop 16 off
- Free Online Fitness Classes on Thursdays
Sound like you Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
