Customer Service Specialist
Customer Service Specialist
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65000 - 65000
1 Vacancy
Job Description
This is a remote position.
- Respond to customer inquiries via multiple channels (email chat phone).
- Troubleshoot technical issues and provide clear solutions.
- Maintain detailed records of customer interactions.
- Collaborate with the technical team to resolve complex issues.
- Ensure customer satisfaction and retention by providing excellent service.
Requirements
- 1 years of proven customer success experience.
- Strong communication interpersonal and problem-solving skills.
- Excellent analytical and strategic thinking abilities.
- Ability to work in a fast-paced environment and prioritize multiple clients.
- Good business acumen and understanding of customer service principles.
- High school diploma or Bachelors degree in a related field
- Proficiency in customer relationship management (CRM) software helpdesk software or other relevant technology.
Benefits
- Competitive salary and benefits package.
- Opportunity to work with diverse clients and drive business growth.
- Collaborative and dynamic work environment.
- Professional growth and development opportunities.
- Flexible work arrangements (remote or hybrid).
- Paid time off and paid holidays
Requirements: 1+ years of proven customer success experience. Strong communication, interpersonal, and problem-solving skills. Excellent analytical and strategic thinking abilities. Ability to work in a fast-paced environment and prioritize multiple clients. Good business acumen and understanding of customer service principles. High school diploma or Bachelor's degree in a related field Proficiency in customer relationship management (CRM) software, helpdesk software, or other relevant technology.
Employment Type
Full Time
