BU PGSV Local Service Unit LSU Manager Egypt
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Job Description
Location:
New Cairo Cairo EgyptJob ID:
R0077950Date Posted:
Company Name:
HITACHI ENERGY LTDProfession (Job Category):
Engineering & ScienceJob Schedule:
Full timeRemote:
NoJob Description:
Job Overview:
The Local Service Unit Manager PGSV will deliver the BU PGSV and HUB strategies at the country level on behalf of the Service Business Unit. This role will directly report to the HUB Manager of Middle East & Africa. This role will collaborate closely with the wider Hub Management team working together with Country level Service team members both within the BU PGSV the Product and Systems BUs and across Hitachi Energy.
The LSU Manager will create a strong presence and community within the local units that form part of the PGSV in the nominated country. The ideal candidate will have a strong background in Service Management with Profit and Loss accountability within Field Operations or the Field Service field in an OEM with an extensive Installed Base (IB) ideally within the Electrical installations/Energy sector within the designated country.
The ideal candidate will have significant experience in managing a Service Unit ideally with a multiproduct mix. They will also have a proven track record of leading collaboration and innovation in a matrix organisation with both external and internal stakeholder management able to optimise the management of diverse teams whilst delivering results.
Key Responsibilities:
Service Strategy
Driving and implementing of the PGSV Service strategy at the local level in line with global and regional initiatives.
Responsible for establishing the PGSV model and governance within the country.
Reports progress on implementation of strategy back to the HUB/BU.
Part of the local extended Country Management team representing consolidated Service overview at Country level.
May have oversights of other smaller countries.
Strong drive for Service business Growth in own Country Sales and Revenues including new Segments and Customers
Proactively propose Hub Mgmt. Strategic Growth initiatives to develop in own Country
Performance and delivery
Proactively owns HSE performance and improvement actions
Drives implements reports and monitors performance targets as part of the local unit P&L.
Runs the daytoday Service business to ensure profitability. growth and improvement on productivity.
Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
Tools and Processes
Implementation of market analysis based on tools and processes directed by the Business Unit.
Implementation of Business Unit Installed Base (IB) Management tools at local level.
Ensure compliance with BU mandated account management/ sales platforms at local level.
Customer approach
Identifying and managing the marketing and sales investment to increase IB and market penetration and building customer awareness of the PGSV model
Where possible drives Growth also in nonown IB
Drive improvements in customer satisfaction at country level.
Service Growth
Close collaboration with all Service representatives within the Country including those remaining within the Systems BUs.
Identify white spots and define local level strategy for HUB approval to increase coverage of the IB base.
Support entries into new markets segments and Customers and identify opportunities at local level for organic and inorganic growth.
Operational Excellence
Promote synergies and develop efficient delivery processes based on BU PGSV Strategy.
Ensuring excellence in managing the local operations with a focus on continuous improvement and customer satisfaction.
Secure needed resources to support Growth while keeping financial performance
Promote and implement the needed Training Programs
Promote sharing of best practice.
Support and collaborate with the Continuous Improvement and Problemsolving initiatives when
Health Safety and Integrity.
Drives Service Safety and enforces a Service safety and integrity culture throughout the Service organization.
Make sure all relevant actions are implemented to significantly reduce or eliminate HSE Risks
Execute HSE operational plan and ensure full compliance with Hitachi Energys HSE and legal requirements.
Drive operational excellence by ensuring the implementation of company programs and Services operational risk management.
People leadership and development
Staffing the local units appropriately to ensure delivery.
Ensure BU specific training programmes are delivered.
Ensures that the area of responsibility is properly organized staffed skilled and directed. Guides motivates and develops direct and indirect subordinates. Improves service availability provides training and develops capabilities and competencies.
Secure Service Team development to support Professional Growth
Requirements:
Bachelors degree in a relevant degree or equivalent experience in Electrical Power Industry.
Significant and demonstratable experience in managing a Service unit including IB Management and P&L responsibility.
Proven leadership skills with experience managing crossfunctional teams.
Proven understanding of Hitachi Energy systems and products
Experience working within the Energy sector
Strong analytical and strategic thinking abilities.
Excellent communication and interpersonal skills.
Ability to work in a fastpaced dynamic environment.
Fluent in English
Key Competencies:
Leadership
Pioneering spirit
Customer Focus
Analytical Thinking
Communication
Results Orientation
Problem solving
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
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Required Experience:
Manager
Employment Type
Full-Time
