Customer Service Representative 6293
Customer Service Representative 6293
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Job Description
In a globalised and interconnected world with a rapidly increasing population and demand for a modern lifestyle the need for power is constantly growing. At NKT we have made it our purpose to bring power to life by providing meet the growing need for energy.
Founded in 1891 during the second industrial revolution we established the cable industry in the Nordics. Today we master the fourth industrial revolution with our energy transportation expertise and costeffective manufacturing facilities at the highest technological level delivering lifetime value to our customers as well as the global society.
We are looking for our an individual who is enthusiastic about customer service and sales who is prepared to consistently work effectively to deliver and exceed our customers expectations. The suitable candidate will be an effective communicator with a good commercial understanding with proven experience working in a growing environment and with good IT skills. If this is you then you could be our first site based Customer Service Representative at our Runcorn manufacturing site.
Role & Responsibilities:
- Responsible for handling customer queries (phone and email) efficiently and effectively.
- Ensure accuracy of order processing including correct pricing to eliminate any invoice pricing queries.
- Proactively upselling existing and new products once you are established in the role.
- Maintaining and updating documents for UK mainland and overseas deliveries.
- Forge positive professional working relationships in particular ensuring close communication with the Sales and Operations Teams.
- Close collaboration with marketing with an opportunity to have input into campaigns as well as proactively following up and generating new sales.
- Support the Operations Team to provide efficient and timely responses to customers regarding lead times and service levels in order to manager customer expectations.
- Record and escalate all customer complaints on the Complaint Notification System.
- Monitor and evaluate personal performance to enhance individual / team results in line with departmental Key Performance Indicators (KPIs).
Qualifications Skills & Experience:
- GCSE Maths & English Language level AC / 5 or above
- At least 2 years experience in a customer service focussed role
- Basic knowledge of Microsoft Excel Word Powerpoint and Outlook
Support develop and grow
NKT is committed to fostering a diverse organization and a culture where people from different backgrounds can thrive and are inspired to perform at their best. We believe that a diverse organization enables sustainable performance and that an inclusive and welcoming culture makes for a better place to work. We offer you the opportunity to join a globally respected cable company set your footprint in our business and develop your skills and experience in an international organization.
Your Application:
We will review applications continuously but we recommend you to apply no later than 15th March. Please note that personality tests might be included in the recruitment process as well as DBS checks. If you have any questions regarding the position please contact Andrew Burnage head of Sales:or Claire Carney HR Generalist & Recruiter:.
Please note that due to the GDPR regulations we cannot accept any applications via email.
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About NKT
At NKT we are all Connectors. We connect to develop leading technologies that enable the worlds transition to renewable energy and we stay connected to grow as people and professionals. As a company NKT connects a greener world with highquality power cable technology and takes centre stage as the world moves towards green energy. NKT designs manufactures and installs low medium and highvoltage power cable solutions enabling sustainable energy transmission. NKT is headquartered in Denmark and employs 5.000 people. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 2.6 billion in 2023. We connect a greener world.www.nkt
Required Experience:
Unclear Seniority
Employment Type
Full-Time
