Customer Solutions Lead 6468
Customer Solutions Lead 6468
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Job Description
Whyyoulllove Softchoice:
We are a softwarefocused IT solutions and services provider that equips organizations to be agile and innovative and for their people to be engaged connected and creative at work. That means moving them to the cloud helping them build the workplace of tomorrow and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging continuously striving to do whats good for our people and communities.
The impact you will have:
Its never been a more exciting time for customers to explore collaboration solutions but its also never been noisier or more chaotic!
As a Customer Solutions Lead (CSL) you will be responsible for helping our customers envision and realize what the next generation of their IT environment looks like for their organizations. Leveraging marketleading platforms alongside our unique set of services and assessments you will create the need and interest lead the sales and drive the solutions that make our customers more agile and productive. As one of North Americas top solutions providers you will ensure our Enterprise customers get the unique businessdriven value our brand has come to represent.
What youll do:
- Manage the complexities of services sales for assigned districts of responsibility including:
- Design customer expansion strategies in partnership with sales team
- Find create and increase services opportunities
- Accelerate services closure
- Develop customer services strategy
- Own/run services opportunities & quarterback to bring PreSales and Services Resources where need
- Manage escalations with presales and services teams where needed
- Deepen relationships with key customer providing infield deal coaching and be personally involved in some of our largest strategic customer engagements.
- Establish strong partnership of your team with the District Sales Leaders to develop initiatives designed to achieve sales goals and build loyalty with top customers
What youll bring to the table:
- Build and maintain relationships with customers guide longterm strategic direction and act as an advisor.
- Work with wider Account teams to cultivate and develop business growth and achieve strategic goals.
- Deliver against assigned business and growth goals while prioritizing an outstanding customer experience to Enterprise customers and prospects.
- Leading multitechnology deals and ability to build and lead a pursuit team across multiple technology in advanced programmatic proposals and services contexts.
- Leading CSuite level conversations related to business/revenue impact of solutions (i.e. Major application modernization across multiple platforms).
- Creating detailed and complex content tailored to a customers scenario & distilling complicated topics into a language they consume.
- Presenting to all stakeholders including those outside of IT (i.e. CFO COO) while prepare for run and facilitate professional workshops to create a focused discussion in a safe environment (i.e. complex problem statements requiring more innovative ideas requirements gathering CIE design thinking).
- Ensure monthly forecasts are complete accurate and timely.
- Years of Experience:
- 10 years of Experience in Technology
- 8 years of experiencesellingtechnology solutions in apuresales ortechnicalpresales role with demonstrated capability in selling Services including ManagedServices.
- 3 Certifications across multiple vendors
- Demonstrated Consultative Sales Experience and Challenger Sales Training
- Experience driving application migration and digital transformation solution sales.
- Ability to use storytelling as a communications vehicle to demonstrate the value of a solution to appeal to customer emotions and drive action.
- Ability to navigate complex and fastmoving business challenges such as mergers and acquisitions and map them to technology solutions.
- Experience aligning business outcomes and initiatives with technology requirements.
- Exceptional communication and personal skills both written verbal and while presenting to groups including Clevel executives
- Strong analytical skills are required
- Selfmanagement and strong leadership skills
- Abilityto travel up to 50 of the time within your Sales District (varies based on your specific district alignment and potential COVID limitations).
Not sure if you qualify Think about applying anyway:
We understand that not everyone brings 100 of the skills and experiencefor the role.
At Softchoice we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech returning to work after a gap in employment or looking to transition and take the next step in your career we are excited to learn more about you and encourage you to apply.
Why Youll Love Working Here:
- The People: Youll thrive in our collaborative environment surrounded by incredible colleagues who foster support and innovation driving our collective success
- HighPerforming Culture: At Softchoice we are dedicated to achieving our goals and committed to success for our customers and each other
- Flexibility: Plan your workdays in a way that suits you best
- AwardWinning Workplace: Proudly recognized as a Great Place to Work for 19 consecutive years
- Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
- Competitive Benefits: Benefit from competitive perks that start on day one
Inclusion & Equal opportunity employment:
We arean equal opportunity employer committed to diversity inclusion & belonging. Peopleseeking employment at Softchoice are considered without regard to any protected category including but not limited to race color religion national origin age sex marital status ancestry disability veteran status gender identity or sexual orientation.
Require accommodation We are ready to help:
We areproud to provideinterview &employment accommodationduring the recruitment and hiring process. If you requireanyaccommodation to apply or interview for a position please reach out directly to.We are committed to working with you to best meet your needs.
Our commitment to your experience:
We arecommitted to the safety of all applicants and team members. With that in mind we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you(such as children or furry friends)and we willbe doing the same.
Before you start with us we will conduct a criminal record check verify your education and check your references.
When you join Softchoice we will onboard you remotely. Dont worry. Its quick simple and youll be connected with your new team in no time.
Job Requisition ID:6468
EoE/M/F/Vet/Disability
#LIKM1
Employment Type
Full Time
