IT Deskside Support

Dreaming big is in our DNA. Its who we are as a company. Its our culture. Its our heritage. And more than ever its our future. A future where were always looking forward. Always serving up new ways to meet lifes moments. A future where we keep dreaming bigger. We look for people with passion talent and curiosity and provide them with the teammates resources and opportunities to unleash their full potential. The power we create together when we combine your strengths with ours is unstoppable. Are you ready to join a team that dreams as big as you do

COMPANY:

Founded over 175 years ago Labatt is one of Canadas founding businesses and its leading brewer. We are proud of our history and our heritage in Canada and we remain committed to brewing greattasting highquality beers that have satisfied beer drinkers for generations. Labatt has created exciting experiences with consumers through iconic brands like Budweiser Bud Light NTRL Michelob Ultra Corona Stella Artois and many more. Through our broad portfolio we are truly a national brewer with over 3600 employees a portfolio of more than 60 quality beers and beyond and 10 breweries from coasttocoast we are proud to serve Canada and the communities we call home.

ROLE SUMMARY:
The Deskside Support Technician is primarily responsible for the daytoday operation and maintenance of the hardware/software needs of a location within the corporate infrastructure and IT Workplace Services. The incumbent is an energetic individual able to perform in a fastpaced environment with a proven ability to collaborate with inhouse users and external service providers to accomplish a variety of tasks. The Deskside Support Technician will handle deskside support issues for all office users including troubleshooting and assisting users with connectivity issues logging all incidents properly using the Internal Ticketing system (Jira/SNOW) and following up to ensure all issues are resolved within SLAs. This position requires someone who is personable has great communications skills pays close attention to the details and has a lot of patience when dealing with users who have a wide range of PC experience. The Deskside Support Technician must be able to support all hardware and equipment (including but not limited to Laptops PC HP terminals printers and office phones) to ensure optimal workplace performance and provide enduser assistance where required (Inperson by telephone or via remote access).

JOB RESPONSIBILITES
Resolving and repairing any user device related issues
Responsible for preparing and rolling out new hardware including Desktops and Laptops
Updating existing SOPs and on demand requests
Assist staff with the installation configuration and ongoing usability of Laptops Desktop computers Printers peripheral equipment and software.
Telecom Support including third party telephone provider with handson phone support
2nd and 3rd level HelpDesk duties
Assisting with network tasks
Support conference room technology including projectors TVs AV equipment etc.
Support Corporate iPads for the Sales force
Support Telepresence/Zoom/Teams or other Video conferencing technologies
Workplace Project support
Monitoring & Managing Assets

JOB QUALIFICATIONS:
Remote support of laptops and applications over the phone for remote users
Installation and testing of computer systems and peripherals within established corporate policy guidelines
Basic handson network support and required to work with our internal network team providing basic day to day infrastructure support
Knowledge on ticketing system and mandatory requirement of meeting deadlines and SLAs
Follow all relevant Labatt policies and Standard Operating Procedures (SOP)
3 to 5 years of experience supporting desktops and laptops (Windows 7 to 11
Experience with troubleshooting PC hardware issues and repairing desktop and laptops
Experience with installing software patches and system updates on desktops laptops
MacOS support for laptops and iPads
Basic handson Smartphone support for iOS and Android devices
Experience with troubleshooting basic network software printing problems
Excellent interpersonal communication and customer service skills both verbal and written
Strong analytical troubleshooting and problemsolving skills
Work well independently and as part of a team
Ability to work under pressure with minimal supervision
Ability to work in an industrial environment
Valid Drivers License required for occasional site travel

Technical Requirements
Strong knowledge of operating systems including Windows 7 10 11 MacOS iGEL
Knowledge of Active Directory
Knowledge of Azure Active Directory
Strong Knowledge of O365 and Office Suites
Knowledge of standard business and webbased applications
Basic presentation/deck building knowledge (PowerPoint)
Scripting knowledge is an asset

Education
PostSecondary degree in Computer Science or ITrelated Diploma
Microsoft Certified Professional (MCP) preferred
Industry certifications this can include A N and/or MCTS/MCITP

WHY LABATT:
As one of Canadas Top 100 Employers Labatt is a place where our people can bring out the best in themselves through a collective purpose of creating A Future With More Cheers. We are always looking to serve up new ways to meet lifes moments dream big to move our industry forward and make a meaningful impact in our communities. We believe in brewing up a future that everyone can celebrate and share.

BENEFITS:

• Health benefits plan including competitive coverage for medical dental mental health life and disability insurance that can be flexed to fit your needs.
• Additional flex credits for healthcare or wellness spending accounts
• Retirement plan with a generous companymatching contribution and lowfee RRSP & TFSA savings opportunities to help you secure your financial future.
• Personalized support through an inclusive familyforming benefit and generous financial support/topups for parental leave
• Access to many wellbeing resources including Employee & Family Assistance Program support Webinars and more.
• An annual allotment of Beer and BeyondBeer products for employees!

EQUAL OPPORTUNITY EMPLOYER

At Labatt Breweries of Canada we are an equal opportunities employer and we are committed to maintaining a welcoming safe and inclusive environment for every person regardless of age race ethnicity nationality sexual orientation gender identity and expression religion neurodivergence or disability status.

REQUIRE ADDITIONAL ASSISTANCE

Labatt Breweries of Canada is committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.

Labatt Breweries will never ask you for money or reimbursement of training fees as part of our recruitment process.Any email communication you receive as part of the application or onboarding process will come from email address. If you have any questions or concerns please email the recruitment team at

CONTACT US

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