Technical Curriculum Developer

This is a remote position.

Why Cycle Labs!?

At Cycle Labs, we foster an environment of innovation, open communication, empowerment, and ultimately teamwork striving towards a shared mission.

Cycle Labs is a software and services company composed of innovators dedicated to modernizing enterprise solution deployment and lowering risk through world-class test automation. We encourage our clients and our team to question everything and to strive for continuous, iterative improvement. Cycle Labs is the owner of the patented Cycle test automation platform. Our mission is to enable teams to build, deploy and support better products and solutions; freeing people and organizations from the concerns of business risk so they can focus on business growth.

Position Overview

A Technical Curriculum Developer at Cycle Labs wields the entirety of our user base’s learning experience, from developing the curriculum, lessons, lesson plans, certification program, and written and video content.

This role sits within the Cycle Labs’ customer success team and will be crucial in ensuring our growing user-base canbe successful with Cycle.

The TCD will work closely with the Customer Success team, Product team, and end users to understand the requirements and user stories that will fuel continuous improvement in our learning program.

The ideal candidate will have excellent technical writing skills,the ability to translate technical content into easy-to-understand learning, and above all, a passion for learning.

This role will be eligible for bonuses based on organizational revenue growth and learning program releases.

Some travel (up to 20%) is required, primarily for on-site training.

What You’ll Do (Job Responsibilities)

• Design, develop, and maintain a scalable curriculum and certification program in collaboration with Subject-Matter Experts and stakeholders across the organization

• Design, develop, and maintain instructionally sound instructor-led, eLearning, documentation, and video content across multiple products and concepts at a variety of skill levels and personas in accordance with the curriculum

• Develop subject-matter expertise in the Cycle Labs product portfolio and associated concepts:

  • Cycle - a proprietary on-premise test execution engine

  • Cycle Appliance - Azure test infrastructure and Jenkins test orchestration

  • Cycle Cloud - proprietary cloud test execution engine

  • Cycle Test Automation Framework - a system-agnostic test framework

  • BY WMS Test Library - a system-specific test library for enterprise supply chain software

  • Test Automation Strategy

  • Quality Assurance

• Identify, implement, and maintain a scalable Learning Management System

• Maintain curriculum consistency with the latest product releases by completing detailed analysis of required content changes through collaboration with product development

• Continuously improve learning content based on industry design standards and processes and by incorporating user and stakeholder feedback

• Incorporate measurements and assessments into all learning content

• Use effective project management techniques to organize and deliver quality training projects, including instructional delivery and content generation

• Collaborate with the Product Manager to develop roadmaps and plan for training offerings and new content

• Produce artifacts throughout the content creation process such as graphics, icons, exercises, templates, scope documentation, storyboards, graphics, diagrams, project plans, scripts, course outlines, data sheets, and marketing copy

• Use Google Workspace and Slack to plan, collaborate, and communicate

Requirements

What You’ll Bring (Job Requirements)

Minimum Required Qualifications:

• Bachelor’s degree in technical writing or a closely related field of study or equivalent relevant experience

• 2-5 years proven experience designing and developing instructional content and courses for technical concepts

• 2-5 years proven experience writing software and help documentation, using formatting languages such as HTML and Markdown, and publishing on the Web using tools such as Gitbook

• Technical and troubleshooting skills necessary to use and implement the Cycle Labs product portfolio, through experience with any programming/scripting language

• Experience with video editing software

• Experience with Learning Management Systems (LMS), eLearning authoring tools, and web conferencing applications

• Demonstrated ability to follow technical writing standards such as those in the Microsoft Manual of Style

• Excellent written and spoken communication skills, including documentation, active listening, comprehension, and charismatic presentations with a proven ability to explain technical concepts to non-technical audiences and dynamically adjust learning content on the fly

• Ability to take initiative and work both independently and collaboratively, think creatively to solve challenging problems, act with integrity and confidence, and a continuous improvement mindset

• Ability to shift between big picture and detail-oriented thinking

• Experience working with multidisciplinary and international teams and stakeholders

Nice to Haves

• Experience with test automation

• Experience with quality assurance

• Experience with supply chain systems

• Experience with version control systems

• A passion for storytelling

Benefits

The Culture We Foster

Through respectful and transparent communication at all levels, Cycle Labs nurtures a strong culture of dedication between individuals and teams, with an emphasis on life-work balance. We are responsible for each other, our teams, and our customers. Our core values are more than simply stated…they are practiced!

You could be the right fit at Cycle Labs if you are…

• Relentless

• Authentic

• Selfless

• Transparent

• Empathetic

• Balanced

• Curious

We offer some perks you’re sure to love. Our competitive benefits package includes 100% employer covered health care plans for employees (medical, dental and vision), unlimited PTO (without the guilt of actually using it!), remote-first work, Simple IRA matching, and more!

Work Environment

Reasonable accommodation(s) can be made; if there is a need, please let your direct supervisor know.

• Remote home office environment: dedicated private space with sitting/standing for 6+ hours a day while working on a laptop

• Use of monitors, keyboard, mouse

• Utilize different software and communication methods such as Zoom, Slack, phone app, Cycle equipment and software

• Company and team meetings regularly, including occasional travel to meet in-person

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice as business needs evolve. Cycle Labs is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Cycle Labs makes hiring decisions based solely on qualifications, merit, and business needs at the time.