Executive - QA

Job Purpose:Managing Quality functions.

Principal Accountabilities & Responsibilities

Accountabilities

Responsibilities

Key Performance Indicator

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Customer documentation/sample request

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Timely provide documentation/sample requested by customer.

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Customer Satisfaction

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Customer Queries(Internal and External)& Complaints

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Supports to respond customer queries/complaints and submission of response within timeframe.

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Supports to prepare timely response for the customer complaints.

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Customer Satisfaction

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Customer Audit/Visit

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Be an active member during customer visits / audits.

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Quality System

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Communication

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Day to day communication with HOD.

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To raise employee related issues with management.

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Zero communication lapse

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Safety

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Ensuring safety of self and sub ordinates.

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Raise safety concerns to avoid near miss and incidents

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To provide safety suggestions.

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Be a safety role model for other employees

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Zero injury/incidents

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Documentation

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Responsible to maintain ISO 9001/QMS documentation.

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Change management for system, product, process etc. by conducting Impact analysis.

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Be an active member to conduct internal audit.

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Maintain, track and monitor the Change control, OOS and CAPA mechanism with their impact analysis to move towards a zero defect organization.

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Ensure new projects have TTD in place prior to execution of batch at plant.

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Monitor and track for the stability of all the products ship from site.

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Prepare and review the annual product quality.

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Ensure Batch management report (BMR) and other formats are recorded correctly and review associated documents.

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Track and monitor the validation activity at plant.

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Ensure that material ship to customer must be as per customer specific specification needs.

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Zero defect Organization

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Finished material Release

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Responsible for dispatch related activities in line with customer requirements.

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Issue label, packing sheet and certificate of analysis for dispatch activity.

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Customer Satisfaction

Requirements

Position Specifications

Educational Qualification

M.Sc. Chemistry

Nature of experience

Quality

Duration of experience

4-8 years

Gender preference

Male

Internal employee or group company employees are eligible Y/N

Y

Shift working Y/N

N

Travelling involved in this job (please tick)

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70 to 80%

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40 to 50%

√ 10 to 20%

Role specific competencies

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Ability to multi-task, work independently and as part of a team

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Able to face and handle customer/agency audit/visits.

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Planning and Organizing.

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Critical thinking, and Problem solving

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Ability to liaise with customers, government and statutory agencies.

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Timely respond for the customer queries/complaints/documentation needs.

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Being innovative in terms of idea/thoughts for quality improvement.

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Able to prepare annual product quality review and quality unit monthly report.

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Ability to multi-task, work independently and as part of a team.

Individual contributor or only team player? Please specify