Social Media Moderator

Job Description

• Review and moderate all our company pages user-generated content and user profiles (either pre-, post-or reactive moderation) within forums, comments, images, videos and audio, liaising with communicated guidelines and policies.
• Maintain the moderation guidelines and ensure they are up to date.
• Service our customer accounts, processing inquires, complaints and escalating when necessary.
• Moderate communities located in social networking sites including Facebook, Instagram and other similar social media platforms, adapting methodology where appropriate.
• Produce reports on relevant moderation statistics, issues and outcomes.
• Regularly feedback insights gained from community moderation into the marketing team.
• Monitor all industry and company information and news to anticipate potential issues.
• Ensures all KPI's for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
• Ensures all our company policies and procedures are executed in a positive manner.

Job Requirements

• Bachelor’s Degree. (Any).
• Excellent command of Arabic | English (written – typing skill).
• Writing Speed.
• Customer service Oriented.