Network Engineer-Support L1 trainee

As a network support engineer trainee, you’ll be responsible for maintaining the systems that allow Customer to function and communicate, both internally and externally, on a daily basis.

Depending on your level of responsibility, tasks may include upgrading the company’s communications infrastructure or installing a new system.Specific projects will varydepending onthe sector and type of business you work for.

Regardless of the type of business, as a network support engineer Traineeyoull be responsible for designing, installing and maintaining the communications, file sharing and general IT resources used by the organisation

• Single point of contact for end user to receive support and maintenance for network system
• Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment
• Diagnose and quickly resolve a wide range of networking problems to help minimize downtime
• Perform basic troubleshooting like log collection, capturing environmental challenges, troubleshooting the errors and escalate to L2 if required.
• Working with respective teams towards resolution
• Implement and monitor security measures for the protection of computer systems, networks and information.
• Identify and implement technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks.
• Manage and support LANs, WANs, network segments, Internet, and intranet systems.
• Provide regular status reports to management and conduct occasional surveys of customer satisfaction
• Network support in -Routing, Switching, IP Protocol, VLAN, LAN, WAN , MPLS,ILL, Broadband, 2G, 3G/4G.technical & non-technical work ,active passive, BGP, OSPF, load balancing, Load Sharing within given network.
• Maintaining, supporting a local and wide-area network (LAN/WAN) that, includes planning, evaluation, configuration, acquisition, design, installation, maintenance, testing, and coordination.
• On a day to day basis you will be involved in supporting and troubleshooting network problems; coordinating with vendors/end customers for installation & network related enquiry/queries.

Requirements

Required skills

As well as an in depth knowledge of technology, employers will expect you to have the following attributes to become a network support engineer:

•Good at problem solving

•Good at organising and multitasking

•Able to explain technical problems in a simple terms

•Work well with people

•A dedication to continually update knowledge

•A clear understanding of the employer’s particular systems

•In depth knowledge of the four network types (LAN, WAN, & Routing , Switching)