Employer Active
1 to 3 Years Experience
Graduate Preferred BE
CCNA / CCNP Trained
Preferred: CCNA Certification
Job Brief
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs of delivered solution.
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
Â.
Responsibilities
Â.
Â.
Requirements
Skills
To provide networksupportin-Routing,Switching,IPProtocol,VLAN,LAN,WAN,MPLS,ILL,Broadband,
2G,3G/4G.technical&non-technicalwork,activepassive,BGP,OSPF,loadbalancing,Loadsharingwithingivennetwork.
To identifyandimplementtechnicalsolutionsandnewsecuritytoolstohelpmitigatesecurityvulnerabilitiesandautomaterepeatabletasks.
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software (eg. Zoho Desk/Zendesk)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Full Time
Software Development / Application Development (IT Software)