Portuguese Customer Service Representative

Job Description

• Job Description
  JOB TITLE: Portuguese Customer Support Representative
• REPORTS TO: Account Supervisor
  What’s in it for you?
• We believe in the more, the merrier, and that’s why we love to grow our family. Our family celebrates success and seizes to frame those special team and individual moments.
• Our family thrives on: “we help people, one caring interaction at a time”. Your back is covered from induction day up until forever.
• Following our slogan: “Work, Learn, Grow”, we know you have some Career Goals for yourself and we save some of our plans for you!
• Do you enjoy building relationships? Do you enjoy supporting others? Do you enjoy teamwork?
• If 3 Yes’s then what are you waiting for, apply now for a job at SYKES and start your career, become a trusted advisor for our global clients.
• We expect you to:
• Enjoy building relationships while helping your customers sorting out their queries.
• Be our clients’ service information guru
• Be an information research geek, using available resources
• Be our clients’ public relationship manager, following up on customer’s calls/emails when necessary
• Be our clients’ monetary transaction consultant
• Be our clients’ problem solver
• Enjoy documenting all your efforts to become a future reference for your teammates and standardize information according to operating procedures
• Send the issues that needs higher level of handling to next tiers to sort out your customers issues.
• Love working by the book, so that following procedures, standards and performance expectations wouldn’t be a great deal
• We, SYKES employees vow to protect:
• SYKES safety, security, and privacy programs
• SYKES' business operations, facilities, and physical and intellectual property
• We believe in:
• Respecting the letter and spirit of the law and other accepted standards of business conduct as reflected in SYKES's policies.
• The highest standards of professionalism
• SYKES policies on ethics and integrity

Job Requirements

• Super Traits we are looking for in you:
• Customer Focus
• Communication
• Composure
• Problem Solving
• Flexibility
• Superpowers we are looking for in you:
• Portuguese proficiency level B2
• Good understanding of English
• Portuguese proficiency level B2
• Good understanding of English