SAP C4C Consultant

Job Description

• Works with the project team, team leaders, project delivery leads, and client stakeholders to create stand-out Accenture Led to Opportunity and Customer Service offerings powered by SAP C4C.
• Facilitates the implementation and support of the SAP Cloud solution to enhance the clients’ business functionality and overall performance, while maintaining a high degree of customer satisfaction.
• Performs detailed analysis of complex business process requirements and provides appropriate system solutions; identity, interpret, validate and document customer requirements.
• Facilitates workshops to collect business requirements.
• Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients' needs.
• Designs, customize, configures, and tests of C4C.
• Identifies gaps, issues, and workaround solutions.
• Acts as liaison with client for troubleshooting: investigate, analyze, and solve software problems.
• Handles changes or emergency transports as needed for high-priority issues.

Job Requirements

• Bachelor's degree in Computer Science or same field
• Minimum of 3 years experience with configuring SAP C4C Sales & Service process solutions.
• Minimum 2 full life cycles of C4C Sales and Service implementation.
• Handle changes or emergency transports as needed for high-priority issues.
• Experience in Integration between C4C and another module in SAP.
• Experience in SAP S/4HANA.
• Experience in design, build, test, and deployment of SAP Sales & Service Cloud (Cloud for Customer C4C) and lead-to-opportunity/customer service business process solutions.
• Proficient in C4C process configurations, offline configurations, code list mappings, Key User Tool, and UI Concepts (screen configuration, layouts, business roles).