Job Description
Job Description
Sutherland is seeking an organized and goal-oriented French speaking Team Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Managers in this role get to:
- Impact the Bottom Line: Drive the performance of a team of consultants, meeting and exceeding all KPI targets.
- Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
- Influence the Lives of others: Coach and mentor Consultants, providing feedback and performance management.
- Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
- Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.
Job Requirements
- Our most successful candidates will have:
- Minimum of 6 months experience as a team Leader/manager.
- Be able to work in MS Office.
- Be able to work in a fast-paced environment.
- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
- French and English Languages proficiency is a must.
Working Conditions:
- Work Location: Alexandria, Egypt.
- Working hours: 9 hours including 1 hour break.
- 2 days off.