Customer Service Specialist - Real Estate

Job Description

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information perform customer verification
• Set up new customer accounts process orders, forms, applications and requests organize workflow to meet customer time frames direct requests and unresolved issues to the designated resource
• Manage customers accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints
• Record details of actions taken prepare and distribute customer activity reports maintain customer databases
• Manage administration communicate and coordinate with internal
• Departments follow up on customer interactions provide feedback on the efficiency of the customer service process

Job Requirements

• Must have real estate Customer Service experience from 1-­3 years
• Interpersonal skills
• Communication skills ­ verbal and written listening skills
• Problem analysis and problem­ solving
• Attention to detail and accuracy data collection and ordering customer service orientation adaptability
• Initiative stress tolerance