Reporting Analyst
Reporting Analyst
Posted on :
03-10-2021
Employer Active
1 Vacancy
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Job Description
KEY RESPONSIBILITIES
- Perform accurate & Timely Reports
- Execute work instructions and processes as documented
- Participates in delivering the OMD objectives, daily, weekly, monthly & annually
- Participate in audits of OMD to ensure consistency and accuracy
- Proactively communicates with the OMD Supervisor/Manager concerning deliverables
- Adheres to the SYKESWFM Standards
- Meets OMD Service Level Agreements for both internal and external customers
- Responds creatively to work challenges and proactively makes recommendations
- May perform other additional duties and responsibilities as assigned
Job Requirements
EDUCATION and EXPERIENCE
- Graduate
- Fluency in the English Language
- Call center experience
- Reporting or WFM experience
- Advanced knowledge of Microsoft Excel
- Good Knowledge of SQL and Power BI is a plus
Employment Type
Full Time
Company Industry
Call Center / BPO / KPO / Outsourcing
Department / Functional Area
Key Skills
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