Technical Support Specialist (Help Desk)

Job Description

Responsibilities:

• Provide first level support for hardware and software issues, and end-user IT assistance where required;
• Provide follow-up on the incoming tickets (mostly using email via ticket system);
• Control the execution of requests, provide regular updates and ensure timely resolution;
• Monitor help desk calls, respond appropriately to user requests and other problems identified;
• Perform and maintain the inventory of technical resources (hardware, software licenses, IT user data and access rights);
• Other similar tasks.

Job Requirements

Job Requirements:

• Computer software and hardware basic knowledge;
• Good communication skills, ability to work in the team;
• Interest in solving standard and non-standard problems;
• Ability to learn quickly
• Strong sense of responsibility and excellent time management skills.

Considered as an advantage:

• IT background or education;
• Experience with IT or similar Helpdesk and Support services;
• Excellent spoken/written English;
• Linux knowledge.