Call Center Representative

Job Description

• Managing inbound and outbound calls in a timely manner.
• Provide service information to customers.
• Follow up customer calls when necessary.
• Build sustainable relationships and engage customers by taking the extra mile.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors.
• Complete call logs and reports.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Attract & provide potential clients and place customer orders.
• Assume other duties.

Job Requirements

• Previous experience 2-4 years in Education preferable.
• Education Level: University degree or equivalent.
• Excellent communication skills.
• Fluent English.