Quality Supervisor
Quality Supervisor
Posted on :
03-08-2021
Employer Active
1 Vacancy
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Job Description
Job Description
- Monitor Outbound calls and evaluate agents performance concerning the quality of service offered through all channels.
- Compile and track performance for teams and individual level.
- Develop action plans to drive improvement
- Design quality rules and guidelines to achieve the highest performances with team managers.
Job Requirements
- Excellent communication skills
- Previous experience in call center industry is a must
- Ability to drive results and lead team to excellence.
Employment Type
Full Time
Key Skills
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