L2 Network Engineer

ROLE ACCOUNTABILITIES

• Level 2 technical support for various Telecom Products irrespective of the components & its OEM.

• Service Assurance for all the Wired and Wireless products in modern Telecom portfolio.

• Review, assess and action customer requests and incident tickets created by the Level 1 support team.

• Configure network routers, switches, and support devices as per standard procedures or as directed by Level 3 and Experts.

• Monitor network status and troubleshoot issues related to the network infrastructure, hardware and applications.

• Create and update trouble tickets as required by standard procedures.

• Assist with escalations as requested by L1 Engineers or Management.

• Assist Level 3 and Operations Engineers in collating, processing and presenting records and data.