Call Center Agent
Call Center Agent
Posted on :
14-07-2021
Employer Active
1 Vacancy
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Job Description
- Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines.
- Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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