E-commerce Technical Support Specialist

Job Description

Responsibilities:

• Create and manage all technical tickets for all stakeholders.
• Check website and applications functionalities and report any issues for whom concern
• Follow up technical tickets and test updates with IT and developers.
• Ensure the working of payment methods and follow up its maintenance.
• Cooperate with IT, developers, payment gateway team for best website and applications performance.
• Cooperate with the analytics team to analyze the trends and threats and conduct plans for any emerging technical threats.
• Develop dynamic reports for the achieved, processing, and pending technical topics.
• Test all website and applications functions (payment, prescriptions, order flow, app crashes, and website and applications speed and performance) on a daily basis.
• Support and maintain delivery application performance.
• The employee's duties are not limited to the above responsibilities and may be assigned to other tasks depending on operational needs.

Job Requirements

Qualifications & Skills:

• English.
• MS Office and related packages.
• Communication.
• Excellent IT and programming background.
• Familiar with websites' back ends and applications.

Education and experience:

• Bachelor degree.
• 2 years minimum experience in the same field.
• Proved IT and mobile applications skills.