Associate IT Operati....
Associate IT Operational Analyst
Posted on :
04-07-2021
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
3 - 4 years
Monthly Salary
Not Disclosed
Nationality
Saudi Arabian
Gender
N/A
Vacancy
1 Vacancy
Posted on :
04-07-2021
Job Description
Req ID : 655843
- Access to Employee Resource Groups (ERG s). These grassroots, employee-led groups are open to anyone in the organization and allow employees to come together to explore common interests and foster a diverse and inclusive workplace within the organization
- Access to multiple knowledge sharing platforms to enhance collaboration and engagement
- Ensure minimal / zero downtime with the operational IT systems within KSA
- Level 2 support responsible for Client Services (CS) for Saudi Arabia and the MEA region when required.
- Troubleshoot/resolve assigned ServiceNow incident tickets from KSA under MEA queues/groups.
- Assists CS teammates around MEA region with issues when needed.
- Replace broken or lost Cisco IP Phones in Dammam
- Provides onsite and remote support for end users for Saudi and act as backup to the reginal team as and when needed
- Assists IT Procurement process and tasks
- Assists in performing IT Services functions which includes but is not limited to receiving of ticket requests for software and hardware purchases for Saudi Arabia
- Assists in Saudi IT Depot operations
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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