Account Trainer

Job Description

. KEY RESPONSIBILITIES

• To update and develop TPDM modules as needed
• Delivery of TPDM and other training modules as required
• To collate and maintain records of all training undertaken within Cairo Office.
• Thisincludes maintaining daily reports & collating weekly reports
• To listen pro-actively to calls periodically and ensure that training is effective
• To periodically take customer calls which will ensure current knowledge of issues
• To conduct quarterly agent self-assessments within Cairo Office, analyse the results
  & take needed action to fill gaps
• To work in line with EMEA Training & Quality to achieve performance metrics
• To be flexible, independent and innovative
• To be an escalation point for all matters related to testing and quality assurance
• To manage trainings and continuous learning of Quality Assurance staff by means of
  short courses, conferences, meetups, and nesting certifications
• To Communicate with Quality and Training Supervisor - on a daily basis ,
  operations Managers and Supervisors – on a weekly basis , Remote sites and Client
  on a weekly basis

Job Requirements

. EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

• Fluency in the English language (C1)
• Candidates should be qualified to University Degree level or equivalent
• Training and/or Teaching experience would be a distinct advantage
• Knowledge in Microsoft Office – Word/PowerPoint/Excel