Guest Relations Agen....
Guest Relations Agent
Posted on :
15-06-2021
Employer Active
1 Vacancy
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Job Description
Req ID : 632024
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
- Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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