Head Digital Busines....
Head Digital Business Management
Posted on :
15-06-2021
Employer Active
1 Vacancy
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Job Description
Req ID : 630815
- Develop and maintain Digital Business products and services encompassing the bank's product and services.
- Implement the customer experience, approach, and embrace digitization into all customer related processes and channels to improve customer experience. Formulate a customer focused multichannel strategy and transform the customer engagements from conventional channels into digital channels.
- Work closely with Partnerships and Third Party Relations division establishing key and strategic partnerships in multiple sectors of the markets to extend the value chain across different industries with an aim of increasing customer acquisition and retention and improve customer value.
- Develop and implement self-service strategies in conjunction with the Group Head Retail Digital Business to achieve the required targets in customers, transactions, and revenue.
- Establish revenue, cost budgets, and ensure the budgets are adhered to, and continuously monitor Digital Business performance.
- Achieve Key Performance Indicators (KPIs) for monitoring the performance of Digital Business
- Provide input to Group Head Retail Digital Business on strategies that encompass customer, transaction, education, and marketing strategies for individual or bundled Digital Business, and implement approved strategies.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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