Call Center Agent
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Job Description
Job Description
- A call center agent, or CSR, will act as a liaison.
- Provide product/services information and resolve any emerging problems that our customer accountsmight face with accuracy and efficiency.
- Managelargeamounts of incoming calls
- Generate sales leads *optional*
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Job Requirements
- Must be graduated
- Males only
- Very good command of Arabic and English (oral and written).
- Leadership Skills
- A Bachelor's degree is a must.
Employment Type
Part Time
Company Industry
Call Center / BPO / KPO / Outsourcing
