Soft Services Manager

• Plan, organize and control the Soft services operation in a professional manner ensuring prompt, efficient and quality service to the clients as per the contractual specification of housekeeping services. • Achieve excellence in all areas of service ensuring compliance with company recognized standards. • Set objectives and ensure that all the departments are performing within the scope of work achieving excellence in service. Ensure that functional heads are well informed about contractual obligations in their given areas of activities. • Liaise with client or their representative on site to receive feedback on the services provided. • Liaise with Operations Manager and other section heads in all aspects of location operation. Take necessary decisions within authority as and when required to ensure the smooth running of the location. • Implement all aspects of the agreed accounting procedures. Ensure effective execution of all contingency plans in case of an emergency. • Inspect all areas of operation regularly to ensure compliance with company and client’s standards and procedures.