Implementation & Operation Analysis

Job Description

• Participate in new Projects Deployment
• Enhance in some Production service like Domain, Printing Services, and File share servers permission
• Troubleshoot and perform root cause analysis of problems.
• Implementing and Administering (ITSM) software, Following and meeting Service Level Agreement policy.
• Follow Change Management Processes
• Coordinated with Level 1 technical support specialists to take over calls outside their level of support.

Job Requirements

• Familiar with Windows and Linux OS
• Understanding of Routing and Switching, Firewalling, VOIP, Printing Services, Wireless, and ITSM.
• Good understating of IT & Operating system
• Stay up-to-date on information technology trends.
• Ability to work under pressure and to deal with multiple tasks.
• Excellent customer service skills.
• Good IT/communications background and problem-solving skills.
• Good understanding of cultural differences and diversity.
• Good PC skills and application knowledge.
• Ability to work on out of business hours and/or on-call basis.
• Bachelor’s degree in Communications Engineering or Computer Science