Pharmacist Call Center Agent

Job Description

• Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
• Precertification for Phone approvals to our Providers.
• Answer inbound calls as well as assist customers who have specific inquiries
• Build customer’s interest in the services and products offered by the company
• Provide personalized customer service of the highest level
• Update the existing database with changes and the status of each existing/prospective customer/member
• Document details of telephone conversation and actions are taken.
• Correspond with Call Center Supervisor and Call Center Manager and keep an open channel of communication.
• Maintaining records and close-loop each call by completing the clerical duties which include faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
• Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.

Job Requirements

• Pharmacist is a must
• Not less than one year Experience.
• Experience in a Pharmacy/ Call Center/ Customer services environment, TPA, Hospitals or Medical Centers exposure a plus
• Thorough knowledge of MS Office applications
• Strong organizing and planning skills to work independently with efficiency and accuracy
• A proven track record of customer service success
• Requires tact and discretion in dealing with and handling confidential information
• Decisive, good decision-making skills, able to escalate response to situations when relevant