Collection Specialist

Job Description

• Make outbound collection calls in a professional manner while keeping and improving customer relations.
• Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Monitor accounts on a daily basis.
• Collect customer payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Maintain email correspondence to customers to encourage payment of delinquent accounts.
• Investigate historical data for debts and bills
• Take actions in order to encourage timely payments
• Process payments and refunds
• Update account status records
• Prepare and present reports on collection activities and progress
• Maintain all related tasks assigned by direct manager.

Job Requirements

• Bachelor’s Degree in accounting, finance, or any related discipline.

• Excellent communication skills.
• Must have attention to detail with an eye for accuracy.

• Computer skills (Word, Excel, PowerPoint) preferred
• Very Good English.

• Solid experience of collections and understanding of delivery & logistics business.