Senior Data Analyst / Business Intelligence

Job Description

• Track, collect and interpret data, then analyze results using statistical techniques
• Conduct trainings to new users of the company's new CRM users
• Identify, analyze and interpret trends or patterns in complex data set
• Provide insights and make recommendation based on data analysis
• Prepare and deliver an insights-based Weekly, Monthly, Quarterly & Annually Social Media Business Review & Report with data from Social Media Analytics dashboards, Microsoft Power BI , Google Analytics and similar platforms to present actionable insights in a visually appealing format.
• Aggregate data collected from Clients' social accounts with the goal of identifying trends and insights.
• Acquire data from Oracle Eloqua , Oracle Right Now , Zoho CRM ,Office 365 SharePoint, Social Media Platforms,
• Apply Data Cleaning Techniques for historical data.
• Interpret data & analyze results to provide ongoing reports and dash boards on Oracle CRM and Microsoft Power BI.
• Translate their findings of trends, wrong data entries… into easy-to-understand reports, dashboards & presentations for management to get a clear picture of the department’s operations and ways to improve them.
• Build company balance score card model using Microsoft Power BI.
• Analyze the historical data to forecast and create staffing scenarios for inbound and outbound business functions.