drjobs Quality Assurance Specialist (Call Center) - Alexandria العربية

Quality Assurance Specialist (Call Center) - Alexandria

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1 Vacancy
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Jobs by Experience drjobs

1 - 3 years

Job Location drjobs

Cairo - Egypt

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Job Description

  • Monitor inbound & Outbound calls and evaluate agents performance concerning the quality of service offered through all channels.
  • Provide clear insight into performance drivers and the levers which impact performance.
  • Give recommendations for process improvements based on the customer experience and feedback.
  • Design quality rules and guidelines to achieve the highest performances with team managers.
  • Compile and track performance for teams and individual level.

Employment Type

Full Time

Department / Functional Area

Quality / Testing / QA / QC / Inspector

Key Skills

About Company

101-150 employees
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