Tier1 Tech Support Specialist - Bilingual French/English Speakers

About the Job

Due to client growth, we need French speakers to work in the technology industry. So, if your French language is (B2/C1) and your English is (B1) with (tier1) technical skills... Come and join our Customer Service team!

Benefit from free transport, family medical insurance and ongoing career development opportunities at Concentrix!

• As a Support Professional, you’ll be troubleshooting for Office 365 Cloud customers and helping them out with any problems or questions they may have about their software.
• Using your expert knowledge, you’ll do whatever it takes to get to the bottom of the issue, making sure they get a first-class experience along the way.
• Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
• Deliver and exceed customer-specified service levels for handle time.
• Learn, understand, retain and regularly update and demonstrate product/process knowledge.
• Track, document and retrieve information in call tracking database