Business Associate Apprenticeship 2025 - PRT Client Services Team - Hove

What youll be doing  

Join us on an 13 month programme which includes sponsorship to study for an industry recognised Professional Qualification whilst building your business acumen.

Youll receive on the job training and coaching from your line manager.  Alongside this youll complete training workshops and assignments delivered by a leading apprenticeship training provider.  Combined these will fully equip you to be successful in your role with the knowledge and skills required to apply to real world business challenges.

During your apprenticeship you will:

• Have guidance from your team and manager who will support you and teach you the daytoday role
• Apply the knowledge and skills that youve learnt from your training into the role
• Be part of a big team and develop your collaboration skills
• Have the opportunity to meet and network with new colleagues within your team but also across the wider organisation

Below are key accountabilities you will learn based on the team you would join:

Payroll

• Support the management of buyin payments ensuring accurate and timely completion of all payments and true up calculations to ensure that Trustees have the required funds to make payments to the customers
• Assist with supporting clients both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLAs.

Transitions

• Support Transition Consultants by attending client and internal calls and drafting minutes.
• Maintain project plans and action logs to ensure timely delivery of ongoing transitions.
• Manage the team mailbox which includes factfinding and investigative work for requested information referring to Subject Matter Experts as required.
• Assist with daily finance activities such as finance audit related queries bank account monitoring updating DMS and reporting regularly to the Finance department

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• Analyse scheme data and build calculation models
• Load scheme benefits to the administration system and complete test calculations to ensure customers are accurately quoted and paid in line with the benefit specification and agreed SLAs.
• Support production and issue of member correspondence liaising with external third parties as appropriate within agreed timescales to notify customers of their policy and benefit entitlement.

Customer Service

• Accurately record workflow onto the appropriate systems as part of the daily post process maintaining effectiveness efficiency and quality checking.
• Assist with supporting customers both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLA
• Ensure all internal customers and any relevant third parties are kept updated in a timely fashion on any key information which impacts their processing to enable them to treat the end customer fairly

OST

• Accurately record workflow onto the appropriate systems as part of the daily post process maintaining effectiveness efficiency and quality checking.
• Learn how to and support the team with processing manual calculations of buyin and buyout schemes.
• Assist with supporting customers both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLAs.

CRIS

• Manage a Reinsurance scheme in line with the Benefit Specification to ensure that we meet our customers needs.
• Support the management Reinsurance payments including those loaded to appropriate internal system and those calculated on spreadsheets making sure all payments and external reports are completed accurately and within the agreed timescales to ensure that the needs of our Reinsurers are met.
• Assist with supporting clients both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLAs.

Qualifications :

What were looking for  

The person who would most benefit and enjoy this programme is hungry to learn and eager to get started in the world of work.  Were not expecting prior industry experience but well want to see that you have the aptitude potential and desire which will ultimately lead to you being successful.  Well teach you the rest!

To qualify for the programme you will need: 

• GCSE Maths grade C/4 or equivalent
• GCSE English grade C/4 or equivalent
• Minimum 96 UCAS points from your Level 3 Qualifications e.g. A levels or equivalent 
• To not currently be on a government funded training course e.g. on apprenticeship
• The right to work in the UK and have lived in the UK or EEA for the past 3 consecutive years. 

Additional Information :

What is the assessment process 
Our Assessment process typically involves the following stages but may vary slightly from scheme to scheme. 

Application form

• Captures essential information from candidate and is an opportunity to provide their CV 

Online tests

• Includes multiple choice questions and a video interview. The online test asks a number of behavioural questions to help us understand more about candidates strengths. There is also an analytical component which assesses numerical reasoning skills. In the video interview we will ask 3 core questions focusing on motivation to join L&G as well as the candidates approach to learning. 

Assessment centre (either face to face or virtual) comprised of:  

• Group Exercise candidates are given a task to work on in groups of up to 6 and observed 

• Interview Conducted by 2 assessors 45 minutes including time for questions from the candidate questions include competency and commercial based questions 

• Presentation 15 minutes in duration 10 minutes to present and 5 minutes for questions from assessor

Legal & General is a leading financial services group and major global investor named Britains Most Admired Company in 2023 for the second year running. Rated top in our sector and top for inspirational leadership we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers money in things that make life better for everyone.

If you join us youll be part of a welcoming culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open mindful and inclusive so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If youre open to find out more wed love to hear from you.

Remote Work :

No

Employment Type :

Fulltime