Consultant Call Centre
Consultant Call Centre
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To provide a high level of service across the different Insurance Products types through various communication channels to Standard Bank Customers SBIB Provincial Offices SBSA Branches Underwriters and Brokers by resolving insurance queries across the various Insurance Products as per the multiskilling Journey. Act as a subject matter expert on at least 1 Insurance Product as a skill and the other Insurance Products under supervision.
Qualifications :
- Matric/Diploma or Degree.
- Field of Study: Finance and Accounting.
- Fais accredited Not Negotiable.
Experience Required
- The role requires an individual with minimum of 2 5 years insurance industry experience.
- Minimum of 25 years call centre/telephone experience would be required as a minimum.
- Insurance product knowledge of at least 1 product for an Insurance Consultant Level 1.
Additional Information :
Behavioural Competencies:
- Articulating Information
- Checking Things
- Developing Expertise
- Following Procedures
- Interacting with People
- Interpreting Data
- Managing Tasks
- Meeting Timescales
- Providing Insights
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Client Knowledge
- Client Retention
- Client Servicing
- Client Value Propositions
- Insurance Principles
- Insurance Products & Services
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
