Customer Engagement Manager
Customer Engagement Manager
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Job Description
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
We are seeking an innovative learning professional with experience and expertise in developing and delivering educational materials for an external audience. This person will be a primary driver of the training adoption in a specific market. They must be able to create and deliver locallyrelevant learning experiences by leveraging tailoring augmenting and aligning to the global content strategy. This person will collaborate with multiple functions including Core Content LXDs Sales Customer Success Marketing Knowledge Management Insights and more continuously iterate and improve the live learning experiences they deliver. The ideal candidate is customer focused outcome focused techsavvy and partnershipminded. They have a passion for customer training and an understanding of adult learning principles and theories.
The Customer Learning team within the Scaled Solutions Organization provides evolving learning materials for LinkedIn SaaS customers to enable inspire and compel strong adoption and success.
Responsibilities
- Deliver market tailored virtual and inperson training experiences
- Create and tailor learning materials to marketfit local customer needs including live delivery and video formats
- Collaborate with crossfunctional teams for product brand and legal compliance.
- Manage marketfocused content by auditing updating and retiring content and updating the channel of distribution owners where applicable.
- Pilot new training approaches built to increase product and feature adoption.
- Assess market requirements through data analysis and stakeholder management
- Apply project management principles & techniques
- Leverage datadriven decisionmaking to prioritize execute and report on training outcomes
Qualifications :
Basic Qualifications:
- 2 years of instructional design training or L&D
- Experience in InstructorLedTraining (InPerson and Virtual)
Preferred Qualifications:
- Fluency in Dutch French German Italian Portuguese Spanish or Portuguese
- Bachelors degree in design learning development or a related field
- Experience using Video editing software (AIbased or other)
- Experience using Voiceover recording (live or AIbased)
- Experience using Learning Management System (LMS) experience Skilljar
- Experience using Presentation design (Keynote/PowerPoint)
- Storyboarding
- Curriculum development
- Localization experience
- Webinar facilitation experience
- Familiarity with adult learning theories and principles
Suggested Skills:
- Project Management
- Collaboration
- Innovation
Additional Information :
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin/candidateportal.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
